PSP Support Specialist

Are you seeking an opportunity to deepen your experience by providing best of breed solutions to delight customers? Then read on.
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Remote

Are you ready to take your communication skills to the next level?

Communication with clients and suppliers to deliver the best payment processing service. Focus on identifying the root of the issue and address it to the relevant side to fix the cause.

All you need is:

  • To be customer-focused;
  • Multi-tasking. Be good at planning and organizing your own schedule;
  • Being flexible with your schedule: willing to work at night, on the weekends, and during bank holidays. We cover 24/7 client support and each PSP support specialist has 40 working hours per week, divided into 8-hour-long morning/noon and night shifts;
  • Problem-solving: Identify barriers that prevent achieving goals and standards;
  • Good written and verbal communication skills in client-facing situations, to achieve positive outcomes;
  • English - Upper-Intermediate level is a must;
  • Firm understanding of Excel/Google sheets. Basic HTML understanding;
  • Be familiar with different payment types and how do they work;
  • Be flexible with your schedule. Possible day/night shifts;
  • Understanding what do Chargeback, KYC, AML Policy and some other bizarre words mean.

Your daily adventures will look like:

  • Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLA’s;
  • Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
  • Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
  • Handle chargeback cases in accordance with the procedure;
  • Be able to understand fraudulent patterns and report them in a timely manner.

So, why Gamingtec?

If you are a person with passion, ideas, and a thirst to advance your career, you will love our corporate culture. We are an international team that treats each other with respect and moves towards the same goals. We believe in freedom and flexibility and trust our employees to do their jobs in a way that works for them. We have an ambitious and rewarding work environment, a flat organisational structure and almost zero bureaucracy. Our employees’ ideas are what move the company forward. Everyone has equal opportunities in every aspect of work, learning and development!

Why you will love working here:

  • Being a part of an international team, where everyone treats each other with respect and moves towards the same goal;
  • Freedom and responsibility. You do not need to be told what to do;
  • Competitive salaries. We want only the top performers, so we offer the appropriate remuneration for their experience and knowledge;
  • Fully remote work. If you are in one of the areas where one of our offices is located, you will also have the option to go to the office;
  • Flexible work schedule. We do not track time, we measure performance;
  • Unlimited paid vacation and sick leave days. We believe that everyone should have a good work-life balance and no one should burn out;
  • Constant career development & learning opportunities!
  • Enjoy the corporate atmosphere with awesome parties and team-building events throughout the year;
  • Refer your friends and get rewarded with a bonus, after they pass their probation period;
  • Find the right private medical insurance that works for you and receive compensation for it. Compensation (full/partial) depends on the cost;
  • Flexible Benefits plan. Decide which of your activities/expenses you want the company to compensate you for. For example; gym subscription, language courses, Netflix subscription, a spa day, etc;
  • Education foundation in learning something new. Be part of our biannual ruffle that gives you the chance to learn something new, unrelated to your job.

And this is how our interview process goes:

  • A 30-minute interview with a member of our HR team to get to know you and your experience;
  • A final 2-hour interview with four team members to gauge your fit with our culture and working style.

Sounds interesting? Do not hesitate to apply or contact us if you have any questions! Gamingtec is waiting for you!

Advantages of Our Company

Zero bureaucracy

Unlimited holidays

Medical insurance

Only top talent and top salaries

Challenging projects and tasks

Smartest colleagues in the industry

Our Principles

Celebrate diversity

Celebrate diversity

Innovation matters

Innovation matters

Ambitious goals

Ambitious goals

info@gamingtec.com

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We are always on the lookout for passionate clients and new talents to join us.

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Or email us at Careers@gamingtec.com