Responsible Gambling

Online gaming can be exciting, interesting and good fun. Unfortunately, this activity like many others can create addiction, and that’s why we are committed to the promotion of responsible gaming and we take all the necessary measures to prevent any form of abuse and to create a responsible and healthy gaming environment.

As the online gaming software provider, we have placed special emphasis on developing products and services that comply with the most stringent global standards and regulatory requirements. We fully support all applicable regulations which place important responsible gaming criteria on us.

Provided that Gamingtec is the online gaming software provider and has no direct relationship with the players, we believe it is our responsibility to provide our partners all the tools and support they need when it comes to responsible gaming. Although we are not a gaming operator, responsible gaming forms an important part of our brand’s ethos.

As part of our responsible gaming offering, we offer features to help our partners promote responsible gaming and keep gaming safe and fun. Below you may find some of them:

Underage Gambling

It is against the law for those under 18 to gamble. We take our responsibilities in this regard very seriously. As a responsible brand, we are committed to protecting minors by actively taking steps to exclude minors from using gaming services and products.

For the abovementioned purpose we provide our partners with online tools to carry out electronic age verification checks on customers in order to prevent anyone under the age of 18 from using gaming products.

Gaming Addiction

Customers who have developed a gaming addiction or experience difficulties in controlling the amount of time and money they are spending on placing bets, are strongly encouraged to use the opportunity of self-limitation or self-exclusion which are the useful tools to calm down and reflect on their gaming behaviour for a defined period of time or permanently.

Since all authentication and authorization is controlled by the online gaming operators, they can effectively prevent prevent self-limited or self-excluded players from using gaming products.

Gamingtec provides API functionality that makes available following self-exclusion and self-limitation mechanisms:

  • (a) self-exclusion;
  • (b) cool down period;
  • (c) financial limits on bets and loses;
  • (d) limits on session time.


If players wish to be self-excluded, they should request it by contacting online gaming operators where they have registered their account in order to request temporary or permanent freezing of their account.

Gamingtec provides API functionality that lets the online gaming operators block player access to the gaming website for a limited or indefinite time. Players should be aware that online gaming operators are responsible for the terms and conditions for self-exclusion, however, typically, online gaming operators will close accounts and refund all the remaining balance and no marketing material will be distributed during the period that the account is closed.

Cool Down Period

If players need a break from gaming on the websites, they should ask online gaming operators for a cool down period.

Gamingtec provides API functionality that lets the online gaming operators freeze the players’ accounts for a limited period of time. Cool down period is not a self-exclusion.

Financial and Time Limits

Gamingtec provides API functionality for imposing limits on the maximum bets and losses that players may incur on online gaming websites. Players may also choose to impose time limits per session.

In order for these limits to apply for games that a player is exposed to, the limits must be implemented by the online gaming operators.

Player Information

Gamingtec wants people to be over age limit, have fun and enjoy their experience as a planned and budgeted entertainment option. Unfortunately, for a small number of players, this type of entertainment can become a problem.

However, Gamingtec is a business-to-business brand, online gaming software provider. Gamingtec does not have any direct contact or customer support for players.

When you play on an online gaming website, it keeps data on you as a player and the online gaming operator is responsible for helping you with any problems, gameplay or game-related questions you have. If you feel at risk or already have developed a gaming problem, please contact your online gaming website’s customer support team. They will inform you about and help you make use of self-limitation or self-exclusion programs they have.

Self-Assessment Tests

Players who have developed a gaming addiction have turned their excitement for gaming into a life dominating obsession. This obsession consumes much of the person’s day, time and money, harming social and family relations. The danger of addictive gaming is a slow evolving process.

To better understand if you are at risk of addictive gambling behaviour, we encourage you to use the self-assessment tool and to visit the below listed links to other helpful resources which offer information, background, support and help with regard to problem gaming.

Contact and assistance

There are organisations that provide professional assistance to persons who are affected by gaming problems:

Gambling Therapy

Gamblers Anonymous


Gamble Aware

Parental Control

There are a number of third party applications available that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet. These include:

Net Nanny, Cyber Patrol, Content Watch are filtering software that protect children from inappropriate content on the Internet.

Make sure no minors have access to your player account. For most computers, it is possible to have a password control so they cannot be accessed without user verification. It is also possible to use specific protection software that allows parents to prevent minors in the household from accessing gaming websites.

CGS Santiago & SiGMA ASIA

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