PSP support specialist

Are you ready to take your communication skills to the next level?

We are looking for a PSP Support Specialist to join and enhance the existing team. The role mainly includes communication with clients and suppliers to deliver the best payment processing service. Additionally, you would focus on identifying the root of the issue and address it to the relevant teams to fix the cause. Also, a good level of responsibility, self-organization, attentiveness is required.

All you need is:

• Customer-focused approach;
• Multitasking. Being good at planning and organizing your own schedule and task prioritization;
• Good written and verbal communication skills in client-facing situations, to achieve positive outcomes; English - Upper-Intermediate level is a must;
• Understanding of an Excel/Google Sheets. The ability to work with basic Excel formulas, and basic HTML understanding is a plus;
• Being familiar with most common payment types (e-wallets, bank transfers, credit card deposits) and how they work;
• Being flexible with your schedule. Possible morning/day/evening shifts and shifts during the weekends;
• Understanding what Chargeback, KYC, CFT, and some other bizarre words mean;
• Time management. Being able to organise and allocate tasks according to priorities set;
• Task tracking. Keeping track of what tasks are complete and what are still waiting.

Your daily adventures will look like this:

• Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLAs in Jira, chats, and emails;
• Monitoring issues in the transaction flow. Being able to investigate and understand the root of the problem;
• Escalating to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
• Handling chargeback cases in accordance with the procedure;
• Being able to understand fraudulent patterns and reporting them in a timely manner.

So, why Gamingtec?

If you are a person with passion, ideas, and a thirst to advance your career, you will love our corporate culture. We are an international team that treats each other with respect and moves towards the same goals. We believe in freedom and flexibility and trust our employees to do their jobs in a way that works for them. We have an ambitious and rewarding work environment, a flat organisational structure and almost zero bureaucracy. Our employees’ ideas are what move the company forward. Everyone has equal opportunities in every aspect of work, learning and development!

Why you will love working here:

• Being a part of an international team, where everyone treats each other with respect and moves towards the same goal;
• Freedom and responsibility. You do not need to be told what to do;
• Competitive salaries. We want only the top performers, so we offer the appropriate remuneration for their experience and knowledge;
• Fully remote work. If you are in one of the areas where one of our offices is located, you will also have the option to go to the office;
• Flexible work schedule. We do not track time, we measure performance;
• Unlimited paid vacation and sick leave days. We believe that everyone should have a good work-life balance and no one should burn out;
• Constant career development & learning opportunities!
• Enjoy the corporate atmosphere with awesome parties and team-building events throughout the year;
• Refer your friends and get rewarded with a bonus, after they pass their probation period;
• Find the right private medical insurance that works for you and receive compensation for it. Compensation (full/partial) depends on the cost;
• Flexible Benefits plan. Decide which of your activities/expenses you want the company to compensate you for. For example; gym subscription, language courses, Netflix subscription, a spa day, etc;
• Education foundation in learning something new. Be part of our biannual ruffle that gives you the chance to learn something new, unrelated to your job.

And this is how our interview process goes:

• A 30-minute interview with a member of our HR team to get to know you and your experience;
• A final 2-hour interview to gauge your fit with our culture and working style.

Sounds interesting? Do not hesitate to apply or contact us if you have any questions! Gamingtec is waiting for you!